Service visibility
Management reporting is often fragmented, delayed, or dependent on manual PSA exports and spreadsheet work.
MSP automation implementation
Automation engineeredaround your MSP.
Hammer Flow audits, designs, integrates, and manages operational workflows across PSA, RMM, Microsoft 365, onboarding, and service operations—without forcing your team into another platform.
Service-led. Tool-agnostic. Built for controlled rollout.
- 01
- Service-led and tool-agnostic
- 02
- Read-only before write access
- 03
- Human control where it matters
Delivery architectureControlled automation workflow
Validated01 / InputsPSA + RMM eventsTickets · alerts · users
02 / RulesDeterministic logicThresholds · routing · validation
03 / ControlHuman reviewApprove · amend · reject
04 / OutputRecommended actionEmail · Teams · service desk
015 validated reference workflows
02Deterministic business rules
03Read-only-first delivery
04Human-review safeguards
05Client-owned infrastructure
Operational pressure
The work MSP teams repeat, chase, and discover too late.
Hammer Flow starts with the operating problem—not a preferred platform. The aim is to remove avoidable manual effort while preserving control, accountability, and service context.
SLA risk
Tickets approaching contractual deadlines may not receive attention until the service risk has already become a breach.
Dispatch overhead
New tickets require repetitive classification, prioritization, routing, and technician-assignment decisions.
Recurring incidents
Similar incidents are frequently handled as isolated tickets without identifying the underlying problem.
Onboarding coordination
New-hire readiness spans approvals, equipment, licensing, account provisioning, access, and multiple internal owners.
Disconnected systems
Critical processes cross PSA, RMM, Microsoft 365, email, documentation, HR, and communication platforms.
Automation services
From workflow audit to managed operation.
Hammer Flow provides implementation expertise around the systems the MSP already uses. There is no requirement to replace the PSA, RMM, workflow engine, or Microsoft environment.
Automation audits
Map repetitive work, service risks, handoffs, data dependencies, bottlenecks, and the highest-value implementation opportunities.
Workflow design
Translate operating processes into triggers, inputs, conditions, deterministic rules, approvals, exceptions, and outputs.
Implementation & customization
Build around the MSP's actual service boards, ticket statuses, SLA definitions, client structures, technicians, and policies.
Systems integration
Connect PSA, RMM, Microsoft 365, communication, documentation, HR, billing, and other API-accessible systems.
Validation & controlled rollout
Test calculations, routing logic, permissions, outputs, and failure conditions before enabling controlled production access.
Managed automation
Monitor execution, maintain integrations, investigate failures, document changes, and improve workflows after launch.
Validated workflow examples
Five separate systems. One controlled delivery standard.
These are public-safe local reference implementations—not packaged SaaS modules. Each demonstrates how Hammer Flow turns an MSP operating problem into deterministic logic, a reviewable output, and a safer production implementation plan.
Current reference state: synthetic data, inactive sanitized exports, local delivery, and no production write access.015 separate workflows
02Synthetic fixtures
03Deterministic rules
04Human review
05No production writes
HF-001Service desk intelligence
Weekly Executive Service Desk Digest
Turns PSA ticket activity into a consistent weekly management summary without manual spreadsheet assembly.
- Opened, resolved, and still-open counts
- SLA, reopen, and waiting-state metrics
- Category and client activity ranking
Validated synthetic sample10 opened · 6 resolved · 3 SLA breaches · 17h average resolution
HF-002Service-level management
SLA Risk Alert
Surfaces open tickets that have breached or are approaching SLA, including high-priority unassigned and stale active work.
- Breached, critical, high-risk, and watch bands
- High-priority unassigned detection
- Stale active-ticket detection
Validated synthetic sample8 attention tickets · 2 breached · 2 critical · 3 high-priority unassigned
HF-003Dispatch operations
New Ticket Triage & Routing Recommendation
Reviews new or untriaged tickets and recommends urgency, service category, destination team, and dispatcher action.
- Deterministic category and routing rules
- Security, impact, VIP, and information flags
- Current-priority alignment
Validated synthetic sample12 evaluated · 2 emergency · 7 urgent · 5 high-urgency unassigned
HF-004Problem management
Recurring Incident & Problem Candidate Detection
Groups repeated incidents through exact deterministic signatures and transparent recurrence scoring for service-manager review.
- Fixed 30-day lookback
- Exact issue signatures and cluster keys
- Deterministic severity and ordering
Validated synthetic sample21 eligible tickets · 7 recurring clusters · 4 problem candidates
HF-005Identity & access
New Hire Onboarding Readiness & Provisioning Recommendation
Checks onboarding requests for missing information, possible duplicates, policy conflicts, and elevated access before provisioning.
- Identity and contact conflict checks
- Policy, privilege, and approval rules
- Fixed readiness-status precedence
Validated synthetic sample8 requests · 2 duplicate · 2 policy · 2 information · 2 ready
Delivery approach
A safer path from manual work to managed automation.
Hammer Flow begins with the process and its operating risk. Tool selection, implementation, access, and production rollout follow only after the workflow is understood and review controls are clear.
Audit the operating workflow
Map the trigger, owners, handoffs, systems, business rules, exceptions, permissions, and current failure points.
Design the controlled process
Define deterministic decisions, review gates, fallback paths, outputs, audit requirements, and production boundaries.
Implement and validate safely
Build in client-owned infrastructure, begin with minimum permissions, validate against controlled fixtures, and release in stages.
Operate and improve
Monitor execution, investigate failures, maintain integrations, document changes, and refine the workflow as operations evolve.
Safety standard
Control is part of the implementation—not an afterthought.
- 01Client-owned infrastructure
- 02Minimum required permissions
- 03Read-only before write access
- 04Human approval for high-risk actions
- 05Deterministic logic before AI
- 06Logging, failure handling, and change records
Tools and integrations
Work with the systems your MSP already depends on.
Hammer Flow is tool-agnostic. The implementation stack is selected around the workflow, API capabilities, permissions, maintainability, and the client's existing technical environment.
Build with the right orchestration layer
n8n, Rewst, Power Automate, Make, or another client-approved engine selected around the process and operating environment.
- n8n
- Rewst
- Power Automate
- Make
Work with the service desk already in place
Connect ticket, company, contact, agreement, configuration, technician, queue, status, and SLA data through supported APIs.
- Tickets
- SLAs
- Companies
- Dispatch
Turn endpoint and monitoring events into action
Use alert, device, policy, patch, health, and endpoint context without replacing the MSP's existing management platform.
- Alerts
- Devices
- Policies
- Health
Coordinate users, access, licensing, and communication
Support onboarding, offboarding, approval, identity, licensing, mailbox, Teams, and other Microsoft 365 workflows.
- Entra ID
- Microsoft 365
- Teams
- Licensing
Connect the rest of the operating process
Integrate documentation, communication, HR, billing, forms, databases, email, and other API-accessible business systems.
- Documentation
- HR
- Billing
Use AI where it adds value—not where rules are safer
Apply AI to bounded classification, extraction, summarization, and recommendation tasks while preserving deterministic controls.
- Classification
- Extraction
- Summaries
- Recommendations
Why Hammer Flow
Implementation expertise without another platform to manage.
Hammer Flow is designed for MSPs that want practical automation outcomes while keeping ownership of their systems, infrastructure, operating rules, and production access.
Service-led, not platform-led
Hammer Flow implements around the MSP's operating model instead of selling another application that the team must adopt.
Built around the existing stack
The PSA, RMM, Microsoft environment, workflow engine, policies, and client infrastructure remain central to the solution.
MSP-specific operating context
Workflows account for service boards, SLA rules, dispatch practices, client structures, escalation paths, and technician review.
Safer production boundaries
Read-only-first delivery, minimum permissions, deterministic rules, human approval, and explicit failure handling reduce risk.
Ongoing operational ownership
Implementation can continue into monitoring, maintenance, troubleshooting, documentation, and managed improvement.
Automation audit
Start with one workflow that needs to work better.
Describe the repeated work, service risk, handoffs, or disconnected systems. Hammer Flow will review the operating problem before recommending tools, access, or implementation.
What the first review covers
- 01Operating problem and desired outcome
- 02Current systems, owners, and handoffs
- 03Risk, permissions, and review boundaries